Mastering Difficult Conversations
Webinar
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30s Summary
Equip leaders with a structured approach to confidently navigate challenging conversations, focusing on self-awareness, goal-setting, and habit formation to foster constructive outcomes.
Mastering difficult conversations
Summary: Equip leaders with a structured approach to confidently navigate challenging conversations, focusing on self-awareness, goal-setting, and habit formation to foster constructive outcomes.
Main Outcome:
- Develop a personalized roadmap for handling difficult conversations.
- Learn to identify and overcome barriers to effective communication.
- Build accountability through actionable strategies.
Top Benefit(s):
- Address workplace conflicts with less stress.
- Turn potential conflicts into growth and enhanced trust.
- Better influence key stakeholders.
- Network with peers
Next Steps: Implement your personalized roadmap for difficult conversations in a real-world setting (e.g., an upcoming team meeting or performance review).
Duration: 3 sessions of 50 minutes over one month.
Target Audience: First-time managers, directors, VPs, and middle managers.
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Weekly Review
Advice on setting realistic and achievable goals, even in high-pressure environments.
Overcoming Anxiety at Work
Summary: Strategies for reducing workplace anxiety and creating a secure environment for all employees
Main Outcome: Reduced workplace anxiety
Top Benefit(s): Improved overall mental health and productivity
Next Steps: Implement stress-reduction techniques and monitor their effectiveness
Time to Complete: 30 minutes
Target Audience: All employees, Mental health advocates
Introduction
Introduction Curriculum
Session #1 (50 min):
Crafting Your Roadmap for Mastering Difficult Conversations
Introduction
Identify the difficult conversations you face and the obstacles in your way.
Define your “wish list” for desired outcomes.
Learn the steps to create a roadmap: from ideas to results, with a focus on accountability and building habits.
Drivers to Address the Elephant in the Room
Discover how the “3-brain” model helps in understanding conversational barriers.
Real-life examples to illustrate common challenges.
Wrap-Up & Roadmap Adjustment
Session #2 (50 min):
Building Safety in Conversations
Introduction
Reflect on learnings from Session #1 and brainstorm common safety strategies.
Set clear goals for the session.
Safety Strategies
Models:
Visibility: Set expectations, clarify agendas, note key takeaways, and address objections.
Open-Ended Questions & Reframing: Reinforce relationships, clarify misunderstandings, and redirect conversations constructively.
Additional Techniques: Utilize “I” statements, ask powerful questions, and distinguish between “What” and “Who” to prevent personalization of conflict.
Practice: Engage in role-play exercises in teams to apply these strategies.
Wrap-Up & Roadmap Adjustment
Session #3 (50 min):
Applying Your Skills with Case Studies and Habit Anchoring
Introduction
Recap insights and accountability reflections from Session #2.
Plan for in-depth case study analysis.
Case Studies and Role-Plays
Participate in real-life case studies to apply learned techniques.
Wrap-Up & Roadmap Adjustment
What your peers said
Jane D.
HR Manager
"The role play demo was incredibly insightful! It gave me a clear understanding of how to approach difficult conversations. The interactivity kept me engaged throughout."
Mark T.
Team Leader
"The webinar was very practical and easy to follow. The framework provided is something I can implement immediately. Great session!"
Lisa S.
HR Professional
"I appreciated the interactive quiz. It reinforced my learning and helped me gauge my understanding in real-time. Highly recommend this webinar!"
Robert M
Department Head
" This session was a game-changer for me. The strategies shared were practical and actionable. I've already noticed a difference in how I handle challenging discussions."
Sophie A.
Senior HR Consultant
"The content was concise yet comprehensive. The role play and Q&A were particularly beneficial. The results have been tangible in reducing workplace conflicts."
Insightful? Potential positive changes for you?
What are you willing to commit as next steps?
Meet The Author
Ludo Pasquereau
The Founder of Wiser Sooner Coaching
Founder of Wiser Sooner Coaching, Ludo is an ICF Professional Coach (PCC) with over 25 years of experience in leadership roles for project management and business development in engineering-focused industries. Most of Ludo's clients develop the skills and confidence to improve their performance and be
more authentic under pressure, at work or at home.
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